Privacy Policy

When you book, we collect your name, email address, phone number, selected experience, booking date and time, number of guests, and booking and payment details. Enquiries include the contact details and message you provide.

For direct UPI payments, we collect your transaction reference (UTR) and the payment screenshot you submit. Please avoid including unrelated account balances, transactions or sensitive information in your screenshot. We do not ask for your UPI PIN, bank password or card security code.

We use this information to manage bookings and availability, review payments, send booking and payment updates, respond to enquiries, support check-in, and handle cancellation, rescheduling and refund requests.

Booking and payment records also support internal administration, financial reporting, fraud prevention and applicable record-keeping obligations.

Authorised Wild Retreat administrators can access booking information and payment proof for these purposes. Payment proof is held in private storage and is not published in the website gallery.

Our website hosting, data storage and email delivery services process information needed to provide those services. Booking notifications may be copied to the Wild Retreat team. We may disclose information when required by applicable law.

The website uses browser storage to support administrator sign-in and related website functions. Technical error information may be recorded to help keep the website reliable.

Links to Google Maps, Instagram and UPI apps take you to services with their own privacy policies. Payments made in your UPI app are handled by that app and your bank.

We use access restrictions and private payment-proof storage to protect information. No online service can guarantee absolute security. Keep your booking reference and private payment link secure and do not share them publicly.

Information is retained for booking administration, payment reconciliation, dispute handling and applicable legal or accounting requirements. Contact our team with questions about retention of a particular record.

You can contact us to request access to, correction of, or deletion of your personal information. Requests are subject to identity verification and any applicable legal record-keeping requirements.

For bookings involving minors, a parent or guardian should provide the necessary booking details and consent. Changes to this policy will be published on this page.